Anti-Fraud & Evidence Policy
This policy applies to buyers, sellers, couriers, and platform users.
Seller Evidence
For high-value products, sellers should keep dispatch video, product photos, IMEI/serial record, invoice copy, packaging proof, courier receipt, courier weight, and tracking number.
Buyer Evidence
For claims, buyers should provide continuous unboxing video, clear photos, courier label/AWB, product box photo, IMEI/serial photo, description of issue, order number, and claim within allowed time.
Fraud Examples
- Product swapping.
- Empty box claim after opening.
- Fake missing item claim.
- Broken seal claim after self-opening.
- Resealing box.
- Using product then claiming return.
- Fake payment proof.
- Seller sending different product.
- Seller selling used as new.
- Seller hiding PTA/warranty status.
- Buyer and seller collusion.
- Taking deal outside Mobrial.
Action on Fraud
Mobrial may reject claims, cancel orders, hold payout, deduct courier/handling loss, suspend accounts, blacklist phone/address/device, remove seller listings, and report serious fraud to relevant authorities.