Mobrial Privacy Policy
Mobrial respects user privacy and collects only the information needed to operate the website, process orders, prevent fraud, provide support, and improve services.
Information We Collect
- Name, email address, phone number, delivery address, billing/payment status, order history, wishlist/favorites, chat/support messages, return/refund evidence, seller KYC documents, device/IP/browser information, courier tracking information, and payment gateway transaction references.
How We Use Information
- Create and manage accounts, process orders, verify payments, deliver products, handle returns/refunds, prevent fraud, improve website experience, contact customers and sellers, maintain legal/business records, and resolve disputes.
Sharing of Information
Mobrial may share necessary information with courier companies, payment gateways, sellers involved in the order, customer support teams, technical service providers, and legal/regulatory authorities where required. We do not sell customer personal data to unrelated third parties.
Payment Data
Mobrial does not store full debit/credit card details. Online payments are processed through payment gateways or financial service providers.
Cookies and Analytics
Mobrial may use cookies, analytics, and tracking tools to improve website performance, remember preferences, secure sessions, and understand user behavior.
Data Retention
Mobrial may retain order, payment, seller, delivery, dispute, and fraud-prevention records for business, legal, tax, audit, and security purposes.
Security
Mobrial uses reasonable technical and operational controls to protect user information. However, no online system is 100% secure. Users must keep their account password and OTPs private.